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Written by Gerald Stratton
Broker Analyst
Last reviewed
IG logo

IG Forex Review 2026

Top Rated · 2026
Our Ratings
4.7
out of 5
Safety & Regulation4.8
Fees & Costs4.6
Markets & Products4.7
Platforms & Execution5.0
Deposit & Withdrawal4.2
Trading Tools & Research4.7
Account Opening4.7
Customer Service3.9
Education4.5

IG is one of the oldest and most trusted names in online trading. Founded in London in 1974, it now serves clients in more than a dozen countries and is regulated by eight tier-one authorities, the strictest class of financial regulators. Its parent company, IG Group, is listed on the London Stock Exchange and is part of the FTSE 250.

The broker offers more than 17,000 instruments, including forex, shares, indices, commodities, options, and crypto. You can trade them on five platforms, ranging from a beginner-friendly in-house platform to professional-grade platforms. IG suits traders who value breadth, strong regulation, and platform quality and are willing to pay a little more than the cheapest brokers to get them.

Key Facts
Regulation
FCA, CFTC, NFA, BaFin, ASIC, FINMA, FSCA, MAS, FMA, DFSA, JFSA, BMA
Broker Type
Market Maker, DMA
Min. Deposit
$0
Platforms
Web, Mobile, TradingView, MetaTrader 4, MetaTrader 5, ProRealTime, L2 Dealer
Negative Balance Protection
Yes
Max Leverage
1:30 (FCA, BaFin, ASIC, MAS), 1:50 (US via tastyfx), up to 1:200 (other jurisdictions)
Demo Account
Yes
Spreads From
0.6 pips

70% of retail FX and CFD accounts lose money.

IG - At a Glance

Company & Overview
Established
1974
Headquarters
88 Wood Street, London, EC2V 7QR, United Kingdom
International Offices
United Kingdom, United States, Australia, Germany, Switzerland, Spain, Italy, France, Sweden, Poland, Singapore, Japan, India, Bermuda, South Africa, UAE
Publicly Traded
Yes
Broker Type
Market Maker, DMA
Regulation
FCA (United Kingdom), CFTC (United States), NFA (United States), BaFin (Germany), ASIC (Australia), FINMA (Switzerland), FSCA (South Africa), MAS (Singapore), FMA (New Zealand), DFSA (United Arab Emirates), JFSA (Japan), BMA (Bermuda)
Segregated Client Funds
Yes
Negative Balance Protection
Yes

IG commits to no more than the law requires, so what you get depends on your regulator. Professional clients are excluded, as are Pro Level 1 clients using a share portfolio as collateral.

Banking License
Varies

One entity of twelve holds a banking licence. IG Bank S.A. in Geneva holds a Swiss banking and securities dealer licence, is regulated by FINMA and is a member of esisuisse for deposit protection. The UK, EU, Australian and other entities are investment firms, not banks.

Languages
English, Spanish, Arabic, French, German, Italian, Mandarin, Chinese, Japanese, Dutch, Swedish, Portuguese
Customer Support
Email, Phone, Live Chat
Customer Support Hours
24/5
Account Types
Demo Account
Yes
Swap Free Account
Varies

Offered through IG's DFSA-regulated Dubai entity (IG Limited, DIFC), not through the UK or EU entities. Overnight swaps are replaced by an administration charge rather than removed.

Joint Account
Yes
Corporate Account
Yes

Dedicated corporate account with its own application process.

Managed Account
Yes
PAMM / MAM Trading
Yes
Social / Copy Trading
No
Account Conditions
Minimum Deposit
$0
Payment Methods
Bank Transfer, Credit/ Debit Card, Paypal
Account Currencies
USD, GBP, EUR, AUD, SGD, HKD
Maximum Leverage
1:30 (FCA, BaFin, ASIC, MAS), 1:50 (US via tastyfx), up to 1:200 (other jurisdictions)
Bonuses
No
Contests
No
Trading Conditions
Markets & Products
Forex, CFDs, Spread Betting
Currency Pairs
80+ FX Pairs. Major, Minor, and Exotic.
Minimum Lot Size
0.01
Maximum Lot Size
100
Decimal Pricing
5 decimals
Order Types
Market, limit, stop, guaranteed stop, trailing stop, limit-close. No OCO orders to open: attaching a stop and a limit to an open position acts as an OCO.
Execution Type
Market Execution
Margin Call Level
100%
Stop Out Level
50%
Hedging
Yes
Scalping
Yes
Fees & Costs
Spread Type
Variable
Spread From
0.6 pips
Commission
0
Overnight / Swap Fees
Yes
Deposit Fee
No
Withdrawal Fee
No
Currency Conversion Fee
Yes
Account Maintenance Fee
No
Inactivity Fee
Varies

Only Swiss accounts pay one: CHF 18 a month after two years without trading. No fee anywhere else, though Australian, South African and Dubai accounts are closed after two years of dormancy.

Custody Fee
No
Platforms & Tools
Trading Platforms
Web, Mobile, TradingView, MetaTrader 4, MetaTrader 5, ProRealTime, L2 Dealer
Mobile App
Yes
API Access
Yes

REST and streaming API, with documentation and sandbox at labs.ig.com.

VPS Hosting
Varies

Free only above a balance threshold. IG provides MT5 VPS free to clients holding around USD 1,000, and MT4 VPS through BeeksFX free above roughly USD 2,000, with a monthly fee charged below that level.

Automated Trading
Yes

How IG's costs compare

Spread from (major pairs)0.6 pips
Catalogue median: 0.8 pips across 49 brokers · lower is cheaper
Minimum deposit$0 - none
Catalogue median: $10 across 49 brokers · lower is more accessible

The marker is the median of every active broker we rate, computed from the same structured data as the reviews. Headline from-spreads are the broker's advertised best case; your account type and instrument change them.

Pros & Cons

Pros

  • Regulated by eight tier-one authorities
  • Listed on the London Stock Exchange (FTSE 250)
  • Over 17,000 instruments across all major asset classes
  • Five advanced platforms, including a polished in-house one
  • Competitive forex spreads from 0.6 pips
  • Tighter pricing through Forex Direct DMA
  • Strong research, including IG Client Sentiment
  • Well-structured IG Academy education
  • Tax-free spread betting in the UK
  • Negative balance protection for retail clients
Show 1 more
  • No deposit or withdrawal fees

Cons

  • No copy or social trading
  • Spreads are competitive but not the lowest available
  • High overnight financing on multi-day positions
  • Fewer instruments on the MetaTrader platform than on the in-house platform
  • IG Academy has not expanded significantly in recent years
  • No CFDs for US clients
  • Inactivity fee after two years

Our Verdict

4.7 / 5

IG is a breadth-and-trust broker rather than a budget one. It pairs nearly five decades of history and a stock market listing with one of the industry's widest regulatory footprints, providing a level of protection that smaller, newer brokers cannot match. The in-house platform is polished and suits all experience levels, and the research and educational resources behind it are among the best available.

The weaknesses are specific rather than serious. Spreads are fair but not the lowest; overnight financing adds up on positions held for several days, and there is no copy trading. In our assessment, traders whose sole priority is the cheapest spread will do better with a specialist, and anyone who wants social trading will need a different broker.

For everyone else, especially multi-asset traders who want everything under one well-regulated roof, IG is a strong all-round choice. Traders focused purely on cost should compare Pepperstone and IC Markets.

Who Should Use IG?

Ideal For

  • +Multi-asset traders who want forex, shares, indices, commodities, and crypto in a single account
  • +UK and Irish traders who want tax-free spread betting
  • +Beginners who value strong education, a polished platform, and low entry costs
  • +Traders who prioritise regulatory strength and a listed company's backing
  • +Active traders who want direct market access and Level 2 pricing

Not Ideal For

  • U.S. traders who want CFDs, which are not permitted in the U.S
  • Scalpers chasing the lowest possible raw spreads
  • Traders who rely on copy or social trading
  • Traders who want a wide range of instruments on MetaTrader
  • Traders who hold leveraged positions for weeks, given overnight financing costs

Safety & Regulation

4.8 / 5

Regulation is IG's single strongest feature. The group holds 11 licenses in total, including eight from tier-one regulators, a level of coverage that very few brokers achieve. It has operated since 1974 and holds client funds in segregated accounts, keeping your funds separate from the company's own.

IG is regulated by the following authorities:

RegulatorJurisdictionEntityTier
FCAUnited KingdomIG Markets LtdTier 1
ASICAustraliaIG Australia Pty LtdTier 1
FINMASwitzerlandIG Bank S.A.Tier 1
JFSAJapanIG Securities LtdTier 1
MASSingaporeIG Asia Pte LtdTier 1
CFTC and NFAUnited StatestastyfxTier 1
FMANew ZealandIG Markets (NZ)Tier 1
BaFinGermany (EU)IG Europe GmbHTier 1

The entity you sign up with depends on where you live, which determines your protections. All retail clients receive negative balance protection, which prevents your account from going below zero. As a listed company, IG must also publish audited accounts, a level of transparency most private brokers do not offer.

Is IG safe?

Yes. In our assessment, IG is one of the safest brokers a retail trader can choose, thanks to its tier-one regulation, listed parent company, and segregated client funds. The key point to understand is that IG operates a market-maker model on its retail platform, meaning it is the counterparty to your trades. Its direct market access products offer an alternative for traders who prefer to send their orders directly to the market.

Bottom Line

IG ranks at the top for safety, with eight Tier 1 regulators and a stock market listing. The key point to note is the market maker model, which can be bypassed through its DMA products if you prefer.

Fees & Costs

4.6 / 5

IG is competitive on major forex pairs and around average elsewhere. Pricing on the standard account is built into the spread, the small gap between the buy and sell prices, with no separate commission.

MarketTypical spread or cost
EUR/USDFrom 0.6 pips (around 0.9 on average)
GBP/USDFrom 0.9 pips
US 500 (S&P 500)From 0.4 points
GoldFrom 0.3 points
Forex Direct (DMA)Around 0.55 pips plus commission

How IG's forex costs compare

How IG's forex costs compare
BrokerAvg. EUR/USD spreadCommission per lot (round-turn)Cost per lot
IG (standard)0.9 pipsNone$9.00 (0.9 pips)
Saxo0.6 pipsNone$6.00 (0.6 pips)
Pepperstone (Razor)0.1 pips$7.00$8.00 (0.8 pips)
IC Markets (Raw)0.1 pips$7.00$8.00 (0.8 pips)

IG's all-in cost is higher than that of the cheapest direct-access and ECN brokers, which is the trade-off for its breadth and platform quality.

Non-trading fees

Non-trading fees
Fee typeFee
Account feeNone
Inactivity fee$12 per month after 2 years of inactivity
Deposit feeNone
Withdrawal feeNone
Currency conversion fee0.5% mark-up when funding or trading in a currency other than your base currency
Overnight funding fee1.5%, added to the underlying rate

The cost that matters most to longer-term traders is overnight financing, a fee for holding leveraged positions past the daily cutoff. IG’s overnight funding fee is 1.5%, making it noticeably more expensive to hold CFD positions for several days.

Bottom Line

IG is fair value rather than the cheapest. Forex spreads are competitive, and non-trading fees are low, but overnight financing is steep for multi-day positions, and scalpers will pay less at a specialist such as Pepperstone.

Markets & Products

4.7 / 5

IG offers one of the widest selections of markets in the industry, with over 17,000 instruments available for trading. The specific options vary by region.

Asset classDetails
Forex90+ currency pairs, including major, minor, and exotic pairs
Indices80+ global indices
Shares13,000+ share CFDs, plus real share dealing in some regions
Commodities35+ markets across metals, energy, and soft commodities
CryptocurrenciesCrypto CFDs, plus spot crypto for UK clients
OptionsVanilla options, barriers, and knock-outs, by region
OtherBonds, ETFs, interest rates, and turbos in Europe

Most of these are CFDs (contracts for difference), which let you trade on price movements without owning the asset. IG also offers real share dealing in the UK, Germany, and Australia for investors who want to own the stock outright. Spread betting, a tax-free leveraged product in the UK, is available only to UK and Irish clients.

Bottom Line

IG's market range is among the broadest available, making it a strong choice for multi-asset traders who want everything in one account. The main caveat is that availability varies by region, so it is worth checking what is offered in your region.

Trading Platforms

5.0 / 5

IG gives you a choice of platforms to suit different styles, from its own web and mobile platforms to third-party options like MetaTrader and TradingView, plus professional tools for advanced traders. Here is how each one stacks up.

IG Web Platform

IG's web platform is its flagship offering and is well regarded for being clean, easy to use, and powerful enough for active traders. It runs in the browser with no download required and includes 33 technical indicators, 17 timeframes down to one second, tick charts, and one-click trading with drag-to-modify stops and limits. Built-in extras such as Reuters news and IG Client Sentiment sit alongside the charts, and you can customize watchlists and layouts to your preferences. It supports market, limit, stop, trailing stop, and guaranteed stop orders, though OCO orders are available only on the TradingView and MetaTrader platforms.

Best for: Trading the full IG market range from a single, clean, browser-based interface.

IG Mobile App

The IG mobile app brings nearly all of the web platform's features to iOS and Android and ranks among the top-rated trading apps in the industry. You get full charting, trade execution, price alerts, and account management, so you can open, monitor, and close positions on the go. It syncs with your account in real time, making it a genuine companion to the desktop platform rather than a stripped-down version.

Best for: Trading and managing positions on the go without sacrificing core features.

MetaTrader 4

MetaTrader 4 (MT4) is the industry-standard third-party platform, and IG offers it to traders seeking automated strategies. Its main draw is support for Expert Advisors (EAs), which are programs that trade automatically based on rules you set. IG also bundles it with FX Blue plug-ins that provide additional tools and sentiment data. The trade-off is that MT4 offers far fewer instruments than IG's own platform, which focuses on forex.

Best for: Traders who rely on Expert Advisors and automated forex strategies.

MetaTrader 5

MetaTrader 5 (MT5) is the newer, more capable version of MetaTrader, designed for trading beyond forex. Compared with MT4, it offers more timeframes, more order types, an economic calendar, and Depth of Market pricing, which shows the buy and sell orders at each price level. It also supports EAs and, like MT4, includes FX Blue tools, though its instrument range remains narrower than IG's proprietary platform's.

Best for: Traders who want MetaTrader with broader market access and more built-in tools.

TradingView

IG's TradingView integration lets you trade IG's full range of proprietary markets at IG's spreads on one of the world's most popular charting platforms. You get advanced charts, more than 100 indicators, Pine Script for building custom studies, and a large community of traders sharing ideas. OCO orders, where placing one order automatically cancels the other, are supported here.

Best for: Chart-focused traders who want TradingView's tools at IG's pricing.

ProRealTime

ProRealTime is a professional-grade charting and analysis platform for serious technical traders. Its strengths include advanced charting, a comprehensive indicator library, backtesting (which lets you test a strategy against historical data before risking real money), and automated trading via ProOrder. IG offers it free for the first month, then free for any month in which you place at least 4 trades. Otherwise, there is a monthly fee.

Best for: Technical traders seeking advanced charting, backtesting, and automation.

L2 Dealer

L2 Dealer is IG's direct market access (DMA) platform, where your orders go directly to the underlying market rather than to IG as the counterparty. It provides full Level 2 pricing, including the complete order book of buy and sell prices and volumes, and offers access to deep interbank liquidity, advanced order types, and API trading. It is built for high-volume and professional traders seeking maximum control over execution.

Best for: High-volume and professional traders who want true direct market access.

L2 Dealer
PlatformTypeBest for
IG web platformWeb (browser)All-round trading across every IG market
IG mobile appiOS and AndroidTrading and monitoring on the go
MetaTrader 4Desktop, web, mobileAutomated forex strategies with EAs
MetaTrader 5Desktop, web, mobileMulti-asset trading with more tools
TradingViewDesktop, web, mobileAdvanced charting at IG spreads
ProRealTimeDesktopCharting, backtesting, and automation
L2 DealerDesktopDirect market access with Level 2 pricing

Bottom Line

IG offers one of the strongest and broadest platform lineups in retail trading, from polished web and mobile platforms to MetaTrader, TradingView, ProRealTime, and full direct market access via L2 Dealer. Whatever your style, there is a fit here. The only real gap is the narrower instrument range on MetaTrader, which matters mainly if you need a wide choice of markets there.

Trading Tools

4.7 / 5

IG's tools are a real strength, combining its own data with established third-party services.

  • IG Client Sentiment: Shows the percentage of IG clients buying or selling a market, based on a sample of more than 300,000 traders. Many use it as a contrarian signal, on the basis that when a large majority is positioned one way, the crowd is often wrong. It updates in real time across thousands of markets and includes historical sentiment charts showing how positioning has shifted over time.
  • Autochartist: An automated scanning tool that monitors markets around the clock, flagging chart patterns, key levels, and potential trade opportunities as they form. It covers forex, indices, commodities, and shares, and can alert you when a setup appears, saving you from having to watch charts manually. It also provides volatility analysis to help with stop and target placement.
  • Trade Analytics: IG's performance-tracking tool that breaks down your trading history to reveal patterns in your results. It surfaces details such as your win rate, your most and least profitable markets, and the times of day when you trade best, turning your track record into actionable feedback.
  • API: For algorithmic and high-volume traders, IG offers genuine automation. You can run automated strategies, known as Expert Advisors, on MetaTrader and build and backtest your own systems on ProRealTime using ProOrder. IG also provides REST and streaming APIs for custom trading applications, along with a FIX API, the professional standard for high-speed order routing used by institutions.
  • VPS: IG offers a free VPS (virtual private server) to MetaTrader 5 clients with at least $1,000 in their accounts. A VPS keeps your platform running in the cloud and lets automated strategies run continuously with low latency, without requiring your own computer to be switched on.

Bottom Line

IG's tools are among the most comprehensive at the retail level, led by Client Sentiment, a genuine standout that few brokers can match, and rounded out by robust technical, risk, and automation features. In our assessment, the only real gap is copy trading for traders who want to automatically mirror others' strategies rather than build their own.

Account Types

IG operates differently from most forex brokers. Instead of offering spread tiers such as raw or standard, it provides product-specific accounts within a single login. The account types offered by IG include CFD account, Spread betting account, Share dealing account, DMA account, and Demo account.

AccountWhat it offers
CFD accountLeveraged trading across all IG markets, including forex, shares, indices, commodities, and others
Spread betting accountTax-free leveraged trading (UK and Ireland)
Share dealing accountReal share ownership (UK, Germany, Australia)
DMA accountsDirect market access with Level 2 pricing
Demo accountFree, unlimited, with virtual funds

Bottom Line

IG's account structure is a clear strength, built on flexibility rather than pricing tiers. Instead of choosing between raw and standard spreads, you can open the specific products you want, from CFDs and spread betting to share dealing and direct market access, all under one login and one balance. Demo accounts are also available.

The trade-offs are worth noting: several accounts are region-specific, with spread betting limited to the UK and Ireland and share dealing available in a handful of markets. Both leverage and product availability depend on which IG entity you fall under.

In our assessment, it is one of the more versatile account structures available, best suited to traders who use multiple products. In contrast, those who want a single low-cost forex account should note that IG offers tighter pricing through direct market access rather than a separate raw-spread tier.

Account Opening

4.7 / 5

Opening an IG account is a fully online process. It is quick and can be completed the same day. There is no paperwork to submit, verification is electronic, and the barrier to entry is low, making IG accessible to newer traders while still meeting the strict requirements of its regulators.

Who can open an IG account?

To open an IG account, you must be at least 18 years old and a resident of a country where IG is available. Eligibility is based on your tax residency, not your nationality. IG accepts clients from most parts of the world, with the notable exception that it cannot offer CFDs to US residents, who are directed to its US forex arm, tastyfx. The exact products and leverage available to you depend on which IG entity your region falls under.

How to open an IG account

The application follows a clear sequence and takes about 10 to 15 minutes to complete. Here is what each step involves.

  1. Choose your account type: Start by selecting the product you want to trade: a CFD account for trading forex and other leveraged markets across IG's full range, a spread betting account for tax-free trading (UK and Ireland only), or a share dealing account to own shares outright. This choice sets up the account correctly from the start, and you can open additional account types later using the same login.
  2. Complete the online form: Enter your personal details, including your name, date of birth, address, and contact information, as well as your financial background, such as your employment status, income, and the funds you plan to trade with. IG uses this information to set up your account and comply with regulatory suitability requirements.
  3. Answer the appropriateness questions: Answer a brief set of questions about your trading experience and your understanding of leveraged products (covered in more detail below). This takes only a couple of minutes and determines whether IG can offer you the products you selected.
  4. Verify your identity: Complete IG's identity check. This process occurs electronically and instantly in the background, so there is nothing to upload. If IG cannot verify you automatically, you will be asked to submit proof of identity and address, which may add 1 to 3 business days.
  5. Fund your account to start trading: Once approved, add funds via card, bank transfer, or PayPal, where available. Card and PayPal deposits are processed instantly, so you can place your first trade within minutes. Bank transfers take one to two business days to clear. Bank transfers have no minimum, while card deposits require about $300 (£250).

Bottom Line

IG's account opening is fast, accessible, and well suited to beginners, with a low effective minimum, instant electronic verification, and a genuinely useful unlimited demo account. The appropriateness assessment and identity checks are standard regulatory steps, not obstacles, reflecting the oversight that comes with being a broker of IG's standing. For most applicants, the path from sign-up to their first trade would take only a matter of minutes.

Deposit & Withdrawal

4.2 / 5

IG keeps funding simple and free on its end. There are no deposit or withdrawal fees for most methods, and the options are traditional: bank transfer, debit and credit cards, and PayPal in some regions. IG does not support newer e-wallets such as Skrill or Neteller, which is one area where some rivals offer more choice.

Every IG account has a base currency, which is the currency in which your funds are held. IG supports several currencies, including USD, EUR, GBP, AUD, CHF, JPY, and SGD, though the exact list varies by region. Funding in the same currency as your account avoids a conversion charge, which we cover as part of our non-trading fees.

MethodDeposit Processing TimeWithdrawal Processing TimeNotes
Bank transfer1 to 2 business daysSame day to 3 business daysNo withdrawal limit
Debit or credit cardInstant2 to 5 business daysVisa and Mastercard; daily withdrawal cap applies
PayPalInstantInstant to 24 hoursAvailability varies by region

Bottom Line

IG's funding is fee-free, reliable, and backed by a wide range of base currencies, keeping costs down for most traders. The trade-offs are a fairly traditional set of methods, with no modern e-wallets such as Skrill or Neteller, and a small conversion fee if your account and funding currencies do not match. In our assessment, it is straightforward and reliable, even if it is not the most flexible funding option.

Education

4.5 / 5

IG was an early pioneer in trader education, and it shows. IG Academy offers structured courses from beginner to intermediate levels, with progress tracking, quizzes, and a dedicated app. Courses run from 30 to 90 minutes and are supported by live weekday sessions and webinars.

The honest qualifier is momentum. In our assessment, the library has grown little in recent years, the IG Community has closed, and DailyFX is no longer part of the offering. However, the teaching built into the trade ticket itself remains useful day-to-day.

Bottom Line

IG Academy remains one of the better-structured educational libraries, making IG a strong choice for beginners. The catch is that it has stagnated, so traders who want a constantly growing library may eventually outgrow it.

Research

If trading tools help you act, research helps you decide what to act on. This is an area where IG is genuinely strong, combining daily in-house programming, written analysis, and live news to help you build a view of the markets without leaving the platform.

  • Trade Live with IG and daily programs: IG produces its own live video programs, headlined by Trade Live with IG and a daily morning show that previews the trading session. Presenters and analysts discuss major moves, upcoming events, and potential setups in real time, making it a useful way to start the day or to follow the markets during key sessions. This kind of daily in-house broadcasting is not something most retail brokers offer.
  • In-house analysis: Beyond video content, IG provides a steady stream of written analysis from its in-house team of analysts. Regular features include The Week Ahead, which previews key events and data releases; Trade of the Week; and a daily Morning Call that summarizes overnight moves and what to expect the next day. The analysis is practical and trade-focused rather than purely academic, covering forex, indices, shares, and commodities.
  • Live news: A real-time Reuters news feed is built into the platform, delivering market-moving headlines as they break without the need for a separate news service.
  • Economic Calendar: An economic calendar lists upcoming data releases and events, such as central bank decisions and employment figures, along with their expected impact, so you can plan around the events most likely to move prices.
  • Discover AI: A generative AI research tool that lets you ask market-related questions in plain language and get data-driven answers. It is currently limited to live-account holders at IG's Australian entity, so availability varies by region. It shows where IG is taking its research offering.

Bottom Line

IG's research is a clear strength and a reason to choose the broker on its own merits. The mix of daily in-house programs, practical written analysis, and a live Reuters feed comfortably exceeds what most retail brokers offer. In our assessment, it suits both newer traders who want guidance and experienced traders who want a steady read on the markets, with Discover AI an interesting addition for those who can access it.

Customer Service

3.9 / 5

IG offers support across several channels, with phone coverage running almost the entire trading week, which is broader than many brokers offer. You can reach the team by phone, live chat, WhatsApp, and email, and there is a detailed help and FAQ section for self-service.

ChannelHoursAverage response time
Phone8am Saturday to 10pm Friday5 minutes
Live chatMarket hours3 - 5 minutes
WhatsAppMarket hours5 - 10 minutes
Email24/5Within 2 - 4 hours, sometimes longer

The quality of help, once you reach someone, is generally good, with knowledgeable staff who clearly resolve most account and platform queries. Speed is the weaker side.

In our assessment, phone wait times have increased and now often run several minutes long, with longer holds during busy periods. Live chat is not always staffed, which undermines its usefulness when you want a quick answer. Email is the most reliable channel for non-urgent matters, with responses usually received within a day.

Bottom Line

IG's customer service is dependable rather than stand-out. Phone support covers most of the week, and the answers are generally sound, but longer wait times and patchy live chat availability hold it back. In our assessment, it handles everyday queries well, though traders seeking fast, always-on support may find it inconsistent during peak times.

FAQs

Bottom Line

IG is one of the best all-round brokers for retail traders. Eight tier-one regulators, a listed parent company, and a 17,000-strong market range give it a foundation few rivals can match, all wrapped in a polished platform with strong research and education.

The trade-offs are clear and limited. Pricing is competitive but not the cheapest; overnight financing is costly for longer holds; there is no copy trading; and MetaTrader offers fewer markets than the in-house platform. None of these detracts from the core appeal of IG's trading platform.

For multi-asset traders and anyone who prioritizes regulation and platform quality, IG is hard to fault. Traders seeking the lowest possible spreads will find better value with a specialist such as Pepperstone.

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